Deliveries

DELIVERY INFORMATION

Shipping of your Chinology order

Covid-19 notice: Our logistics hub keeps shipments running. For several weeks now, hygiene protocols have been applied to safeguard your wellbeing, following the guidance of the WHO and the authorities. To meet the sanitary rules enforced by the government inside our logistics hub, delivery windows have been stretched to 35 business days. These delays also stem from reduced postal staffing in offices and out in the field. We're sorry for any inconvenience.

Customer support: our team answers every inquiry within 24 hours.

Where do we ship?

We ship anywhere on the planet. Safe doorstep delivery worldwide.

What is the shipping cost?

Shipping rates differ from one country to another and depend on the delivery option you pick. As an example, shipping is free within the United States.

Customs duties

Depending on where you live, and particularly in certain areas, customs charges may be requested by your courier and are entirely outside of our control.

EXTRA CHARGES WHEN ORDERING

Certain banks apply extra fees to online purchases. Those fees range from a few cents up to $5, scale with your order total, and are beyond our control. When an order is placed on our site, we only collect the amount shown at checkout.

If you spot an additional charge for a purchase made on our store, please reach out to your bank. In some cases a refund can be arranged. This is uncommon and affects roughly 1% of orders.

EXCHANGES AND RETURNS

If your Chinology item isn't what you hoped for, you have a 30-day return window. Keep in mind that return shipping is at your own expense. If that applies to you, please contact us at info@our store.

If your Chinology item has a manufacturing flaw or a defect unrelated to misuse, we'll replace it. You have 30 days from receiving your item to get in touch with us.